Refund Policy

We want you to feel confident buying Ossify. If it isn't right for you, we'll make it easy to get your money back.

Our 10-day money-back guarantee

If you're not happy, contact us within 10 days of your purchase and we'll refund you in full. No complicated forms, and you don't need to explain why (although we'd love to hear how we can improve).

How to request a refund

Email info@ossify.co.uk from the address you used to buy Ossify, with the subject line "Refund request". Please include your name and the email address on your Ossify account. We aim to reply within 2 working days.

When you'll get your money

Once approved, we'll refund the original payment method. Refunds usually appear within 5 to 10 working days, depending on your bank or card provider.

What happens to your access

When we refund you, your access to paid content on Ossify ends.

After 10 days

Your plan (3 months, 6 months or 1 year) is a one-off payment, not a subscription, so you will never be charged again automatically. After the 10-day guarantee period, we don't normally offer refunds, but if something has gone wrong, such as a technical problem that stopped you using Ossify, please contact us and we'll look at it fairly.

Your statutory rights

Nothing in this policy affects your legal rights under UK consumer law.

Problems with a payment

If you see a charge you don't recognise, it will appear on your statement as "OSSIFY EDUCATION LTD.". Please contact us before disputing it with your bank, as we can usually resolve it much faster.